Refund Policy

Refund Policy

Web Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid will be retained by klanthoog and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. All projects completed as defined within the scope of the project are non-refundable.

Web & App Development

Payments for custom web and app development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled, postponed or delayed by client, all monies paid will be retained by klanthoog and if applicable, an additional fee for all work completed beyond what was already paid for shall be paid by the client.

Website Maintenance

When adding new content and/or text, the client is responsible for providing all material, photos, images and text (in digital format). No refunds are provided for unused hours, and unused hours do not roll over to subsequent months. There are absolutely no refunds for any fees related to website maintenance services.

Search Engine Optimization, Internet Marketing and Social Media Optimization

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and klanthoog does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as they are applied to costs that are immediately incurred by klanthoog in the initiation of services. If a project is cancelled or postponed, all monies paid are retained by klanthoog. If applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Domain Names

Domain name purchases require a payment in full before transferring the purchased domain name. All sales of domain names are final upon transference to the client’s account.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee ( to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) need to be paid in full before service is restored, files delivered, or any further work is performed. Instead of issuing a chargeback, please contact us directly to address any billing issues. Requesting a chargeback or opening a PayPal or Visa dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If a client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after the due date of payment not received. If a client has paid for a hosting account for 6 or 12 months ahead and cancels service before the plan expiration date, a refund may be given for the months not yet elapsed. If a client has received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. klanthoog reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

How Refunds are Processed

If your payment was processed using a credit card, the money will be refunded back to your credit card account within 30 business days. If payment was made with a check or money order, you will receive a refund by check.